Help Centre

Shopping Step-by-Step

STEP 1: Browsing Products
You may browse products listed on our website. Simply click the ADD TO CART button next to the product and it will automatically be saved in your shopping cart. You may review the selected products anytime by clicking the SHOPPING CART button located at the top of every page.

STEP 2: Check Out
When shopping completed, click the SHOPPING CART button. Then click CHECKOUT to proceed to the next step.

STEP 3: Members Registration & Delivery Details
For first time purchase, you are invited to register your personal and delivery details. If you are a return customer, simply sign in with your registered email and password.

STEP 4: Confirm Your Order
Double check your order, quantity, price and delivery details in the confirm order page, and click CHECKOUT.

STEP 5: Online Payment
We will send an ORDER CONFIRMATION NOTICE to your registered email address once the order is received. We accept payment via PayPal, UnionPay, Visa, MasterCard and bank transfer.

STEP 6: Order Completion
We will send a PAYMENT CONFIRMATION NOTICE to your registered email address once the order is processed, and an ORDER DISPATCH NOTICE once the order is dispatched.

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Browsing Products

Product Information
We strive to provide accurate information in terms of product functions, ingredients, packaging and volumes. Please review carefully before making purchases. All photos on the website are taken with actual products. However, they may deviate in appearance due to the shooting environment, studio lighting and monitor setting. Please feel free to contact us for any enquiries.

Stock & Availability
All items you see on our website are subject to stock availability. You will be notified by email should the selected product be out of stock.

Currency
All transactions are made in HK dollars.

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Payment Method

Order Tracking
After you have completed the payment, we will send a PAYMENT CONFIRMATION NOTICE email to your registered email address for your record. To track your order status, please email to info@swissperfection.com.hk.

Payment Methods
We currently accept PayPal, UnionPay, Visa, MasterCard and bank transfer In as your choice of payment methods. All confirmed orders cannot be changed or cancelled.

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Delivery Methods

Shipping Cost
We offer free shipping to orders from Hong Kong and Macau.

Delivery Tracking
We will send an ORDER DISPATCH NOTICE to your registered email address once the order is dispatched. To track your order delivery status, please email to info@swissperfection.com.hk.

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Return & Exchange

All products will be under quality check procedure before being dispatched. Whilst we strive to ensure that your order is delivered in perfect condition, there may be cases of damage during shipping. In such cases, please fill in the RETURN & EXCHANGE APPLICATION FORM and upload a picture of the defective or wrong product(s) within 7 days after your receipt date. We will follow up as soon as possible:

- Any product that is defective when received
- Any product that is not as ordered
- Any product that is expired

Should any of the above happen, you have to return the damaged, defective, or incorrect product(s) to us. We will be responsible for the shipping fee of returned product(s).
Please note that we DO NOT accept returns of certain products, including:

- Any product that is requested for return or exchange more than 7 days after your receipt date
- All discounted, clearance or sales product
- Any free product or sample

We will not be responsible for the loss due to the wrong delivery address you provided.
We reserve final right of decision in cases of disputes.

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Customer Service

You may email us with your questions and feedback to Swiss Perfection Customer Service at Contact. We will respond to you as soon as possible.

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